Returns & Refunds

1. Overview

We review refund requests for issues such as damaged items, defective products, missing items, or incorrect items delivered in your order. Approval is not automatic. Each request is assessed based on the information and proof you provide.

This policy only covers refunds. Customers are not expected to follow a standard return-shipping process under this policy unless we specifically request further information as part of our review.

2. Eligibility Window

To be eligible for review, you must contact us within 24 hours of receiving your item. Requests submitted after that period may not qualify for a refund.

The earlier you notify us, the faster we can verify the issue and respond. Delays in reporting may limit our ability to validate a claim.

3. How to Request a Refund

To start a refund request, email us at support@pacpearl.store. Please use email as the primary contact method for refund issues so our team has a written record of the request and supporting documents.

What your email should include

• Your order number or receipt number
• The email address used for the purchase
• A brief description of the issue
• Clear photos of the product if the issue involves damage, defects, or wrong items

We may ask for additional information or supporting documentation if needed to verify the claim.

4. Proof Required

We rely on the information you provide to confirm whether a refund request is valid. Missing or incomplete documentation may delay review or result in rejection.

Proof of purchase is required. Clear and recent images are especially important when the request relates to physical damage, manufacturing defects, or an incorrect item.

5. Review and Validation

After we receive your request, our team will validate the order details and review the information provided to make sure the claim is genuine and not fraudulent.

We reserve the right to refuse any request that cannot be verified, falls outside the eligible window, or does not meet the policy requirements listed on this page.

6. Refund Timeline

If your request is approved, the refund will be processed within 5-7 business days. Refunds are issued only to the original payment method used at checkout.

Processing times on your bank or payment provider's side may vary after the refund has been initiated.

7. Non-Eligible Requests

The following requests are not eligible for refunds under this policy:

• Change of mind or buyer's remorse
• Items that have been worn, used, altered, resized, or damaged after delivery
• Damage caused by improper use, storage, or handling by the customer
• Normal wear and tear
• Minor variations in color, size, finish, or appearance caused by photography, lighting, screen settings, or handmade manufacturing processes
• Requests submitted without proof of purchase, such as an order number or receipt
• Requests submitted outside the eligible refund period
• Products marked as non-returnable, final sale, clearance, personalized, or custom-made
• Tarnishing or discoloration caused by misuse, exposure to harsh chemicals, or failure to follow care instructions

8. Contact Us

If you need help with a refund request, contact us by email at support@pacpearl.store. You may also write to us at the address below.